Privacy Policy

When you browse our website, you consent to our placing cookies onto your devise (unless you have chosen to disable them via your browser or opt to decline). You can select your preferences when you first access your site on the notification banner.

This Privacy Policy explains how DJV collects, stores and uses your personal data when you access our website and also when you provide us with your personal data. Please read this Privacy Policy carefully.

By accessing, browsing or otherwise using our website you confirm that you have read, understood and agree to this Privacy Policy.

Security

DJV Boutique is a UK based independent business committed to protecting the data it collects and only using it fairly to contact customers who have opted-in to receive information about us. Withstanding this all communication and storage of data must fall within the current law, known as the General Data Protection Regulation (GDPR). Our website is also protected by an SSL certificate, meaning that all data is encrypted with the lock symbol enabled on the URL.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with specific guidelines.

Your privacy is protected in accordance with the law. Data Protection law says we are allowed to use personal data, only if we have a proper reason to do so, this includes sometimes sharing information.

The law states that we must have one or more of these reasons to contact you:

To process an order you have placed
When it is our legitimate interest
When you consent to it   

When could your data be shared?

We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.

We may pass your information to third parties in order to fulfil and/or despatch your orders.

We may disclose your information to Business partners providing services beneficial to our own and your benefit.
Data is held when an individual;
Uses our applications on social media.

Enters our competitions or prize draws.
Signs up to marketing/newsletters.
Contacts us for any reason via our contact form / or email.
Opts to complete surveys that we use for research purposes.
Agree to accept cookies on your device(s).

When Cookies is enabled, we collect the following information automatically

Your IP Address used to connect your computer to the Internet.
Details about your web browser you are accessing our website from.
Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.
Information provided to us by other companies who have obtained your permission to share information about you.
Information collected when processing orders

Your name.
Billing and delivery postal addresses.
Contact numbers.
Email addresses.
Usernames and passwords (encrypted). We may use the personal data you provide to us in the following manner:

To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws. Please note: that any external links included and accessed via our website are not covered within this policy.

How we use your data

To monitor and improve the services and our website.
To manage your marketing preferences.
To contact you if there is a query regarding your order.
To verify your identity.
To enable us to comply with any legal or regulatory requirements in the detection and prevention of fraud or other crimes.
To assist with customer queries.
For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
Marketing communication updates & offers
To provide an e-Receipt for a store purchase (upon request).

How we ‘may’ use your data

To provide you with targeted advertising, using cookies on our website. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. In the event that you do not want to receive tailored advertising, or do not wish for any of your information to be processed in this manner, please disable cookies via your browser.

When we may use information via a third party

I.T. Systems, including email providers and website hosting suppliers
Marketing Applications – Mail Chimp & Omnisend
Epos Now Ltd. (POS (Till Point of Sale)
Payment Sense/Clover Solutions (In-store card processing)
Shopify (Online Store)

How long we keep your data

We will keep hold of your data until you inform us otherwise buy unsubscribing from our communication, simply follow the links at the bottom of any email campaign received.

Please note or Server collects information via Google Analytics so we can improve on the content of the information we share with you. Please be aware that such information will be retained by until you arrange for this information to be removed.

How we secure it

DJV enforces strict measures to keep your personal data safe at all times, whether electronic or paper-based. Our website is also fully encrypted using an SSL (Secure Sockets Layer) certificate. However, we provide no guarantee that the Internet is safe and whatever information is submitted to us is disclosed entirely at your own risk.

Payment Card details

We process your payment card details via various portals (PayPal, Apple Pay, Shop Pay) and the Shopify payment gateway (Stripe) integration in order to complete your purchase(s) made through our website.

In-store we use Payment Sense as our payment gateway and Clover for card processing. This is in line with their PCI (Payment Card Industry Compliance) standards and covers how we must keep your data safe and secure. DJV Boutique is compliant with this industry requirement.

Opting Out 

You may opt-out from any email marketing communication by using the unsubscribe links at the bottom of our marketing emails.

Your right to access your data

If you require any further information, need to amend your details or wish to enquire about any personal data we hold for you. Please request this in writing:  FAO: The Data Controller, DJV Boutique, 10 Cox Lane, Ipswich IP4 1HT 

Phishing

Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, issued from well-known companies who ask recipients to send their private information. This information is then used for identity theft and fraud.

DJV Boutique will only ask you to send personal details by email if it is responding to a query you have sent us online, as these details are needed to answer your query properly. We will never ask you to send any personal details by email unless you have contacted us first. If you have not contacted us specifically, please ignore any suspicious email claiming to be from DJV Boutique, which requests your personal details, and then let us know about it as soon as possible so this can be reported.