Terms and Conditions

Terms & Conditions Definitions 

Reference to “We” and “Us” refers to DJV Boutique (the Company).
Reference to “You” refers to the Buyer of the Items from Us.
“Contract” is the contract, between You and Us for the sale and purchase of Items.
“Items” are products purchased by You from Us, which incorporates these Terms and Conditions.
“Terms” are the Terms and Conditions, which apply.


The prices of Items stated on our online shop are the full prices including of VAT but excluding postage charges. Postage and packaging are charged at a flat rate of and added at the checkout. This applies to standard delivery - usually received within 2 days. All published prices are subject to change at any time without prior notice.

Ordering Online

You warrant to Us that all information provided at the time of committing to Your order, is accurate and complete in all respects at the time of proceeding and that this information relates to You, the person placing the order and not to any third party.

When an order is made online, the order confirmation issued by the Company clearing the credit/debit card payment does not constitute acceptance of Your order from Us. We reserve the right to check any discrepancies in accordance with the details provided. Any error in the ordering process due to technical or other reasons beyond our control, entitles Us to treat the order as being potentially invalid and non-binding.


When placing an order You will provide personal information to Us. We will not disclose that information to any third party, except for the purpose of processing the order and arranging delivery. Your data is stored on secure servers. Please refer to our full Privacy Policy for full information about how your personal data is used, stored and protected.


All payments for Items, including the cost of packaging and delivery are payable in full before delivery takes place.
Online payments can be made securely via Shopify’s payment options.

Once Your order is processed, We will endeavour to dispatch Your item(s) within 24 hours. We will send all Items tracked to be signed for via Royal Mail or another Courier. Please note; it is beyond our control to guarantee exact delivery times.

You must notify Us promptly and in any event within 48 hours on receipt of any Items if they appear to be damaged in transit. In such circumstances, You must also keep all packaging, as this may be required as proof if We need to make a claim.

All Item(s) will be securely and safely packed to provide maximum protection during transit. We provide a quality assurance check sheet to maintain our standards and ensure that the item was in good order before sending.

Photos and Usage

Images used on our website are subject to copyright and used for visual representation, to sell our products to You. The colours reflected are based on the best interpretation of the colours of each product and have been matched as close as possible but may not be exact.

Customer Care

At DJV Boutique we pride ourselves in striving for customer satisfaction, however, if you have any concerns you wish to raise, please outline the matter in full, by writing to us at Customer Services, DJV Boutique, 10 Cox Lane, Ipswich IP4 1HT .